Warranty and Returns Policy

Warranty Information

We guarantee product components against manufacturing defects for Five Years from the invoice date, with the following stipulations: Batteries provided with battery-operated products are warranted for Two Years, given proper maintenance.

Mattresses are guaranteed against factory defect for Two Years.

In most instances the affected parts are replaced, not repaired. Please contact us regarding any malfunction you encounter as soon as possible.

Parts damaged due to improper assembly, installation, or procedure: lack of recommended maintenance including cleaning; normal wear and tear: or lost after delivery cannot be included in this warranty, nor do we assume liability for secondary damage sustained to material or equipment we did not provide.

Return Policy

We are confident that you will be pleased with our products and offer guarantees for each one. However, should you need to return a product, pre-authorize your return by contacting us at 1-800-577-1555 or orders@max-ability.com. We will verify one of the following reasons for the return:

1. Ordered the wrong product or model:

In order to receive a returned product, it must be within 30 days of the delivery date, in the original packaging and unopened. A 15% restocking fee will be applied to un-opened, resalable returned goods. You will be responsible for scheduling shipment return and shipping costs,

2. Ordered the wrong product or model but the product has been used and/or original packaging has been discarded:

Call Technical Support to discuss options: 1-800-577-1555- Option 4

3. Damaged Product:

Before signing and accepting delivery, please inspect and confirm there is no major damage to the product, IF, there is major damage: (1) Request the delivery agent to sign BOL as damaged (2) Refuse Shipment if there is major damage to the product. (3) Inform MAX-Ability of the damage and shipment refusal.

We make every effort to deliver our products in perfect condition. If there is a problem with the initial product function or if there is damage to the product after unpacking, let us know within 7 days of the delivery date.

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